Orange County Child Support Services

in 10 minutes with our online form Who Can Enroll Either parent, or a legal guardian, can enroll for support whether or not a court order exists. There are no income or other eligibility requirements for services. Our online enrollment form makes it quick and easy

processor, not DCSS Credit or Debit Card Online: Use the State Disbursement Unit website Mastercard, Visa, and Discover are accepted 1.9% service fee on every transaction Allow 2-3 business days for processin

he information you need about your case. You can: Contact your child support specialist Receive reminders and updates See your payment history Update your contact information Change your log in credentials any time, from anywhere Getting Started To register or log in, you will need your Partic

ifies. This is called a “modification.” Overview: Either parent (or a guardian) can request a “review and adjustment” from the agency handling their case To request a review and adjustment, you must have an open case (a case can be opened at any time) Your support order ca

and faster than waiting for a check to be mailed To sign up for direct deposit, go to the State Disbursement Unit website and select, “Person Receiving Support” You can sign up for direct deposit into a non-US bank account Electronic Payment Card You can choose to receive an Elec

nd you will owe the entire debt to the government Contact the office handling your case and ask for a Debt Reduction Program application. Your child support specialist can guide you through the application process and help you submit it electronically, by m

f child support that may be ordered in your case. This calculator provides only an estimate and is not a guarantee of the amount of support that will be ordered. The county child support commissioner or family law judge has the final authority to determine the amount of a child su

in 10 minutes with our online form Who Can Enroll Either parent, or a legal guardian, can enroll for support whether or not a court order exists. There are no income or other eligibility requirements for services. Our online enrollment form makes it quick and easy to enroll: Enroll Now We Can Help Establish new orders for financial

, you will need to complete an enrollment packet. You will need to mail or deliver this packet to the child support office in your county. Find yours using our map tool. Enrollment Packet Paquete de Inscripción Forms Included in Enrollment Packet Participant

edentials any time, from anywhere Getting Started To register or log in, you will need your Participant ID (PAR ID), which can be found on a support check or billing statement. Once you have your PAR ID, you will need to create a Personal Identification Number (PIN). Customer Connect will take y

bursement Unit website. What is Customer Connect? Customer Connect is California Child Support’s self-service platform, giving you 24/7 access to the information you need about your case. You can: Contact your child support specialist Receive reminders and updates See your payment history Update your conta

r Connect may be used to make a payment. However, to set up payments or update payment information, please visit the State Disbursement Unit website. What is Customer Connect? Customer Connect is California Child Support’s self-service platform, giving you 24/7 access

processor, not DCSS Credit or Debit Card Online: Use the State Disbursement Unit website Mastercard, Visa, and Discover are accepted 1.9% service fee on every transaction Allow 2-3 business days for processing Use the Child Support Payment Center on ExpertPay Mastercard, Visa, and Discover

the card processor, not DCSS Check or Money Order If your case is managed by any office of Child Support Services, you can mail a check or money order to: CA SDU PO BOX 989067 West Sacramento, CA 95798-9067 Please note, if you have a private case that is not managed by a county or regional child support agency, call 1-866-90

d adjustment” from the agency handling their case To request a review and adjustment, you must have an open case (a case can be opened at any time) Your support order can go up or down based on the new information Generally, modifications can happen if the support or

is no agreement, the court will decide the amount There is no charge for asking for a review and adjustment Even if your local agency says no, you can still go to court to have a judge or commissioner decide your order (your co

rison You are deployed to active military service You will need proof of: Your income and expenses Any child care expenses (bills, payment receipts, check stubs, etc.) Medical insurance (statement, check stubs, etc.) Your disability status (letter, documentation, etc.) Jail or prison status Unemployment benefits (letter, documentation

which you can use anywhere Mastercard is accepted To apply for an EPC, go to the State Disbursement Unit website and select “Person Receiving Support” Electronic Payment Card Enrollment Flyer If your card is expired and you haven’t received a replacement, contact the Wa

d the cost of living where you live. Please note: It will not forgive the entire debt Your current monthly support responsibilities do not change It will not reduce unpaid child support owed directly to the person receiving support – you can only reduce the amount you owe the government It will not reduce spousal support arrears Every case is different, and these are very general items for review. Other details of your case may also affect your e

income or assets, your application will be denied Keep making your current child support payments while applying for the debt reduction program. Any missed current child support payments will result in the denial of your application Make your payments as agreed. I

ee of the amount of support that will be ordered. The county child support commissioner or family law judge has the final authority to determine the amount of a child support order. If you have any questions about the child support guidelines, you should talk with a lawyer or contact a Family Law Fac

rences and are sensitive to cultural differences. Effective communication with customers who are non-English speaking must be achieved through bilingual staff, translated written materials, and contracted interpreter/translation services. Language Access Plan If you have any questions, need more information about the Dymally–Alatorre Bilingual Services Act

nts and provide a neutral go-between for parents. All Child Support Services staff act in the public interest and do not represent either side of a child support case. Access your case information Calculate support Make or receive payments Enroll for services Frequently asked questions

3-0073. 12. Why am I being charged an annual fee? Under federal law, California Child Support Services is required to charge a yearly service fee for certain cases. If the fee applies to you, you will receive a fee notice in October for each case to which the fee applies. This annual fee is $35 on cases that received payments equal to or more than $550. Cases Managed by a Local Child Support Agency 1. Will the Child Support Agency automatically close my case when my chil

tronic Service Employers Employer Resource Center Enrollment Enroll in Child Support Services Inscribirse en Servicios de Child Support Supplemental Security Income Self Certification Certification of Annual Servi

multiple languages) Text block Body Your Partners in Securing Financial Stability for Your Children Orange County Child Support Services (OC CSS) is here to guide you through every step of the child support process. We are committed to providing you professional, personalized child support services as we work together to facilitate financial support for your children. Links in this section relate to Body Text block Body Video URL OC CSS - Guiding You Through the Child Support Process Links

tyoc-content Column layout section Location and House Image Body Text block Body Location and Hours:1055 N. Main Street, Santa Ana, CA 92701 Click here for directions. Customer Service Center Hours: Monday - Friday | 7:00 a.m. - 4:30 p.m. Cashiers open until 5 p.m. We're open on select Saturdays: Saturday, October 17th | 8:00 a.m. - 1:00 p.m. Forms Workshop: Monday - Friday | 7:00 a.m. - 5:00 p.m. In-Person | Make an

Customer Service Center Hours: Monday - Friday | 7:00 a.m. - 4:30 p.m. Cashiers open until 5 p.m. We're open on select Saturdays: Saturday, October 17th | 8:00 a.m. - 1:00 p.m. Forms Workshop: Monday - Friday | 7:00 a.m. - 5:00 p.m. In-Person | Make an Appointment Virtual | Join the Zoom event Links in this section relate to Body Column layout sect

pt holidays) 7:00 a.m. - 5:00 p.m. The automated system is available 7 days a week, 24 hours a day. (866) 901-3212 Tele-Typewriter: (866) 399-4096 Outside US: (408) 273-0073 Fax: (714) 347-4811 Text block Body Text block Body Schedule Appointment:Orange County Child Support Services offers convenient ways to connect with a child support professional. Click the button below or call (866) 901-

one Text Body By Phone:Customer service representatives are available during normal business hours. Monday - Friday (except holidays) 7:00 a.m. - 5:00 p.m. The automated system is available 7 days a week, 24 hours a day. (866) 901-3212 Tele-Typewriter: (866) 399-4096 Outside US: (408) 273-0073 Fax: (714) 347-4811 Text block Body Text block Body Schedule Appointment:Orange County Child Support Services offers convenient ways to conn

m. The automated system is available 7 days a week, 24 hours a day. (866) 901-3212 Tele-Typewriter: (866) 399-4096 Outside US: (408) 273-0073 Fax: (714) 347-4811 Text block Body Text block Body Schedule Appointment:Orange County Child Support Services offers convenient ways to connect with a child support professional. Click the button below or call (866) 901-3212 to schedule an appointment

By Mail Image Body Column layout section By Mail Body By Mail: Department of Child Support Services P.O. Box 22099 Santa Ana, CA 92702 Column layout section By Email Image Body Column layout section By Email Text Body By Email: Electronic service of court documents: e-servicedocuments@css.ocgov.com New customers without an open case: childsupport@css.ocgov.com Existing customers, contact a case manager through

ic service of court documents: e-servicedocuments@css.ocgov.com New customers without an open case: childsupport@css.ocgov.com Existing customers, contact a case manager through Customer Connect. Column layout section Text 209572292 Body Column layout section Customer Connect Text Body Customer Connect:Customer Connect is a self-service portal that provides 24/7 access to your case information. Use Cust

mage Body Column layout section By Email Text Body By Email: Electronic service of court documents: e-servicedocuments@css.ocgov.com New customers without an open case: childsupport@css.ocgov.com Existing customers, contact a case manager through Customer Connect. Column layout section Text 209572292 Body Column layout section Customer Connect Text Body Customer Connect:Customer Connect is a self-service port

com Column layout section Ombudsman Image Body Column layout section Ombudsman Text Body Ombudsman: (714) 347-4818 Ombudsman team helps resolve issues, answer questions, and explain your rights and responsibilities. We assist parents through the Complaint Resolution process and State Hearings. Column layout section Media Relations Image Body Column layout section Media Relations Text Body Me

ction POP Image Body Column layout section POP Text Body Parentage Opportunity Program Coordinator: (714) 347-8118 CSS-POP@css.ocgov.com Column layout section Ombudsman Image Body Column layout section Ombudsman Text Body Ombudsman: (714) 347-4818 Ombudsman team helps resolve issues, answer questions, and explain your rights and responsibilities. We assist parents through the Complaint Resol

Body Column layout section POP Text Body Parentage Opportunity Program Coordinator: (714) 347-8118 CSS-POP@css.ocgov.com Column layout section Ombudsman Image Body Column layout section Ombudsman Text Body Ombudsman: (714) 347-4818 Ombudsman team helps resolve issues, answer questions, and explain your rights and responsibilities. We assist parents through the Complaint Resolution process and Stat

t block Body Location and Hours:1055 N. Main Street, Santa Ana, CA 92701 Click here for directions. Customer Service Center Hours: Monday - Friday | 7:00 a.m. - 4:30 p.m. Cashiers open until 5 p.m. We're open on select Saturdays: Saturday, October 17th | 8:00 a.m. - 1:00 p.m. Forms Workshop: Monday - Friday | 7:00 a.m. - 5:00 p.m. In-Person | Make an Appointment Virtual | Join the Zoom event Links in this s