San Francisco Public Utilities Commission (SFPUC)
For SFPUC water and sewer accounts. Match the provider on your bill; this is not a directory of every Bay Area water provider.
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Before you start · 1 requirement & conditions
- Processing time · Online service-request review; review does not mean the account has been activated
- You can request water and sewer service online or over the phone. Online service requests will be reviewed within 5 business days upon submission. A Customer Service Representative will contact you to complete the request.
Source & saved evidence
Official utility page, exact customer-purpose, payment-channel or service-role paragraph
You can request water and sewer service online or over the phone. Online service requests will be reviewed within 5 business days upon submission. A Customer Service Representative will contact you to complete the request.
Agent source review: October 26, 2026 · Snapshot
b851f37e3f3e6828
Source & saved evidence
Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Start or stop your service for water, sewer, or power; learn about your bill; and explore payment options.
Agent source review: October 26, 2026 · Snapshot 603fc84e2824f099
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Source & saved evidence
Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Start or Stop Service
Agent source review: October 26, 2026 · Snapshot 603fc84e2824f099
Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.
Before you start · 2 requirements & conditions
- Information & documents · Account-specific billing assistance
- Have your account number ready. Your account number is located at the top of your bill.
Source & saved evidence
Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Have your account number ready. Your account number is located at the top of your bill.
Agent source review: October 26, 2026 · Snapshot
b851f37e3f3e6828 - Processing time · Published billing-inquiry response target, not a guarantee of service-start completion
- For a faster response to questions specific to your bill, complete this billing inquiry form. We will respond within 2 business days.
Source & saved evidence
Official utility page, exact customer-purpose, payment-channel or service-role paragraph
For a faster response to questions specific to your bill, complete this billing inquiry form. We will respond within 2 business days.
Agent source review: October 26, 2026 · Snapshot
b851f37e3f3e6828
Source & saved evidence
Official utility page, exact customer-purpose, payment-channel or service-role paragraph
Water and Sewer Customer Service can be reached via email customerservice@sfwater.org or by phone at 415-551-3000.
Agent source review: October 26, 2026 · Snapshot b851f37e3f3e6828
- Phone
- 415-551-3000