Florida · official local service finder

Insurance complaints & dispute resolution in Florida

Find the insurance regulator and its complaint or claim-dispute information.

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File an insurance complaint Find insurance claim mediation

Before you start · 3 things to check

Check which regulator oversees your actual policy or health plan. A company name alone does not establish jurisdiction.
Keep the insurer’s decision, your grievance record and supporting documents. IMR has specific eligibility and filing deadlines.
If there is an immediate serious threat to your health, contact the regulator for urgent assistance; ordinary grievance waiting rules have exceptions. County maps help you browse and do not determine plan eligibility.

1 guide with reviewed service links · Nassau · “City of St. Augustine”

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Florida67 counties

County directory Reviewed service guides available

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U.S. Census boundaries via U.S. Atlas · 2017 edition, simplified for display.

Florida service directory · Statewide

Florida Department of Financial Services — Division of Consumer Services & OIR

Statewide Florida insurance consumer complaint assistance, residential property/auto claim mediation, and OIR rate/company lookup across all 67 counties.

Florida insurance consumer assistanceOfficial instructions

The Division can assist you with policies purchased in the state of Florida. If your policy was purchased in another state, you need to contact the insurance office where your policy was purchased. Click on the NAIC logo to find the issuing state’s contact information.

Source checked October 28, 2026

Florida Department of Financial Services (DFS) — Division of Consumer Services · Get Insurance Help | Consumer Services | Florida Department of Financial Services (opens in a new tab)

Submit an Insurance Concern / Request Assistance

The Division can assist you with policies purchased in the state of Florida. If your policy was purchased in another state, you need to contact the insurance office where your policy was purchased. Click on the NAIC logo to find the issuing state’s contact information.

Saved evidence: 33e8516b4ed4ae91 · Agent source review

Florida insurance claim mediation informationOfficial instructions

Mediation gives you the opportunity to settle claim disputes with your insurance company by allowing you to meet with them in an informal setting (conference) with a certified, neutral mediator or (Sinkhole) Neutral Evaluator to assist in resolving your

Source checked October 28, 2026

Florida Department of Financial Services (DFS) — Division of Consumer Services · Mediation and Neutral Evaluation | Consumer Services | Florida Department of Financial Services (opens in a new tab)

Residential Property & Auto Insurance Mediation

Mediation gives you the opportunity to settle claim disputes with your insurance company by allowing you to meet with them in an informal setting (conference) with a certified, neutral mediator or (Sinkhole) Neutral Evaluator to assist in resolving your

Saved evidence: 5fe6677e902d29d3 · Agent source review

Full guide, contact details & sources →

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