City of Palo Alto Utilities — customer accounts
Existing City of Palo Alto Utilities accounts; confirm that CPAU is the utility on your bill. This does not establish every address's provider.
Use CPAU's official reporting instructions for water leaks/service disruptions or power outages. The linked outage map and text notification instructions concern electric outages; use the water disruption number for water problems.
Service area: CPAU customers in the Palo Alto city navigation context; confirm CPAU is the provider on your account. This does not establish all-address service boundaries.
- Availability · Electric outage map only; follow the live official page for updates
- View our power outage map for real-time updates on power outages
Source & saved evidence
City of Palo Alto Utilities · City of Palo Alto Utilities outage information (opens in a new tab)
Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
View our power outage map for real-time updates on power outages
Agent source review: October 26, 2026 · Snapshot
511489e7e4bdd0ff
Before you start · 1 requirement & conditions
- Information & documents · Power outage reporting — account-associated phone number; water reporting has a separately labelled contact
- Call us at (650) 496-6914 with the phone number associated with your utility account to report an outage.
Source & saved evidence
City of Palo Alto Utilities · City of Palo Alto Utilities outage information (opens in a new tab)
Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Call us at (650) 496-6914 with the phone number associated with your utility account to report an outage.
Agent source review: October 26, 2026 · Snapshot
511489e7e4bdd0ff
Source & saved evidence
City of Palo Alto Utilities · City of Palo Alto Utilities outage information (opens in a new tab)
Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact
Reporting Outages, Leaks or Service Disruptions Power outage: (650) 496-6914 Gas leak or service disruption: (650) 329-2579 Water leak or service disruption: (650) 329-2579
Agent source review: October 26, 2026 · Snapshot 511489e7e4bdd0ff