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Santa Clara County, California · Water, sewer and energy

Pay your water bill in Santa Clara County

Water providers, official payment portals and billing help

7 providers · 8 official links · 7 reviewed requirements · sources checked October 26, 2026

In Santa Clara County, 7 city governments publish 8 official links for this service. Reviewed requirements cover payment methods (4), eligibility (1), appointments (1) and availability notices (1). 1 provider lists forms on their guides.

These are the Santa Clara County providers with a reviewed service link for this task. Other offices may also help, and a provider may serve only part of the county: check each service area. Fees and forms stay on each office’s guide, where their sources are cited.
City government

City of Palo Alto Utilities — customer accounts

Existing City of Palo Alto Utilities accounts; confirm that CPAU is the utility on your bill. This does not establish every address's provider.

CPAU billing and payment options (opens in a new tab)Official instructions

Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.

Availability · Source states a month, not an exact day
Beginning October 2026, the City of Palo Alto Utilities (CPAU) will transition the cost of credit and debit card processing fees for utility bill payments to the cardholder.
Source & saved evidence

City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)

Official utility page, exact customer-purpose, payment-channel or service-role paragraph

Beginning October 2026, the City of Palo Alto Utilities (CPAU) will transition the cost of credit and debit card processing fees for utility bill payments to the cardholder.

Agent source review: October 26, 2026 · Snapshot 18e9fb7fd9913588

Before you start · 6 requirements & conditions
Eligibility & access · MyCPAU account billing
Must be an existing Palo Alto Utilities Customer
Source & saved evidence

City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)

Official utility page, exact customer-purpose, payment-channel or service-role paragraph

Must be an existing Palo Alto Utilities Customer

Agent source review: October 26, 2026 · Snapshot c12f33df9d6311e2

Payments · Automatic bank drafting only; not a statement that all utility payments or services are free
Use our convenient Automatic Bank Drafting service; it's free of charge to Palo Alto residents and businesses.
Source & saved evidence

City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)

Official utility page, exact customer-purpose, payment-channel or service-role paragraph

Use our convenient Automatic Bank Drafting service; it's free of charge to Palo Alto residents and businesses.

Agent source review: October 26, 2026 · Snapshot c12f33df9d6311e2

Payments · Check current card-processing terms before payment
Make recurring or one-time payments by using a credit card or checking account on MyCPAU, our secure customer service website.
Source & saved evidence

City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)

Official utility page, exact customer-purpose, payment-channel or service-role paragraph

Make recurring or one-time payments by using a credit card or checking account on MyCPAU, our secure customer service website.

Agent source review: October 26, 2026 · Snapshot c12f33df9d6311e2

Payments · Cash/check and card counters have different purposes
If paying with cash or check, please visit the Revenue Collections Counter.
Source & saved evidence

City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)

Official utility page, exact customer-purpose, payment-channel or service-role paragraph

If paying with cash or check, please visit the Revenue Collections Counter.

Agent source review: October 26, 2026 · Snapshot c12f33df9d6311e2

Appointments · Utilities Customer Service in-person counter; phone hours are separate
Friday Appointment Only
Source & saved evidence

City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)

Official utility page, exact customer-purpose, payment-channel or service-role paragraph

Friday Appointment Only

Agent source review: October 26, 2026 · Snapshot c12f33df9d6311e2

Payments · Utility bill card-processing terms published for October 2026; no precise effective day or fixed dollar fee is inferred
The Fee: A non-refundable 2.75% service fee will be applied to all credit and debit card transactions. The maximum credit card payment is $100,000 per transaction.
Source & saved evidence

City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)

Official utility page, exact customer-purpose, payment-channel or service-role paragraph

The Fee: A non-refundable 2.75% service fee will be applied to all credit and debit card transactions. The maximum credit card payment is $100,000 per transaction.

Agent source review: October 26, 2026 · Snapshot 18e9fb7fd9913588

Source & saved evidence

City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)

Official utility page, exact customer-purpose, payment-channel or service-role paragraph

City of Palo Alto Utilities (CPAU) offers several ways to pay your bill.

Agent source review: October 26, 2026 · Snapshot c12f33df9d6311e2

MyCPAU official account portal referral (opens in a new tab)Official instructions

Official customer information and resource referral. Confirm the provider and service type on your account; no account access, payment, service request or individual eligibility check was performed.

Source & saved evidence

City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)

Official utility page, exact customer-purpose, payment-channel or service-role paragraph

MyCPAU

Agent source review: October 26, 2026 · Snapshot c12f33df9d6311e2

Contacts & sources · 3 forms

City government

Cupertino municipal service information and referrals

Cupertino municipal information and referral context; actual provider, route, customer and programme limits apply

Water provider and billing information — Cupertino (Utilities) (opens in a new tab)Official instructions

Find Cupertino information and provider instructions for this topic. Check the listed location, customer and programme limits.

Service area: Cupertino municipal information/referral context; the linked provider’s actual service and eligibility limits apply

How to get started
  1. Read the official information page and identify the department or provider for your issue.
  2. Follow the published topic, location, customer and programme conditions before using any reporting, registration or account channel.
Source & saved evidence

City of Cupertino · Cupertino — Utilities municipal information (opens in a new tab)

Reviewed task-specific main content under Utilities; information landing only

The City contracts with external providers for water, sewer, and solid waste operations.

Agent source review: October 26, 2026 · Snapshot e46bc49de9b31857

Contacts & sources

City government

Gilroy municipal service information and referrals

Gilroy municipal information and referral context; actual provider, route, customer and programme limits apply

Water provider and billing information — Gilroy (Online Utility Payment) (opens in a new tab)Official instructions

Find Gilroy information and provider instructions for this topic. Check the listed location, customer and programme limits.

Service area: Gilroy municipal information/referral context; the linked provider’s actual service and eligibility limits apply

How to get started
  1. Read the official information page and identify the department or provider for your issue.
  2. Follow the published topic, location, customer and programme conditions before using any reporting, registration or account channel.
Source & saved evidence

City of Gilroy · Gilroy — Online Utility Payment municipal information (opens in a new tab)

Reviewed task-specific main content under Online Utility Payment; information landing only

If your account is shut off, please call the City's Finance Department at (408) 846-0420 to report the payment and restore water service as soon as possible.

Agent source review: October 26, 2026 · Snapshot 2d5269897088bb9d

Contacts & sources

City government

Morgan Hill municipal service information and referrals

Morgan Hill municipal information and referral context; actual provider, route, customer and programme limits apply

Water provider and billing information — Morgan Hill (How to Read a Utility Bill) (opens in a new tab)Official instructions

Find Morgan Hill information and provider instructions for this topic. Check the listed location, customer and programme limits.

Service area: Morgan Hill municipal information/referral context; the linked provider’s actual service and eligibility limits apply

How to get started
  1. Read the official information page and identify the department or provider for your issue.
  2. Follow the published topic, location, customer and programme conditions before using any reporting, registration or account channel.
Source & saved evidence

City of Morgan Hill · Morgan Hill — How to Read a Utility Bill municipal information (opens in a new tab)

Reviewed task-specific main content under How to Read a Utility Bill; information landing only

If you live in a dwelling unit with an individual city water meter, you may qualify for a low-income discount on your utility bill.

Agent source review: October 26, 2026 · Snapshot 8e5f2eb7b0b947e6

Contacts & sources

City government

Mountain View municipal service information and referrals

Mountain View municipal information and referral context; actual provider, route, customer and programme limits apply

Water provider and billing information — Mountain View (Overview) (opens in a new tab)Official instructions

Find Mountain View information and provider instructions for this topic. Check the listed location, customer and programme limits.

Service area: Mountain View municipal information/referral context; the linked provider’s actual service and eligibility limits apply

How to get started
  1. Read the official information page and identify the department or provider for your issue.
  2. Follow the published topic, location, customer and programme conditions before using any reporting, registration or account channel.
Source & saved evidence

City of Mountain View · Mountain View — Utility Billing municipal information (opens in a new tab)

Reviewed task-specific main content under Overview; information landing only

After you receive your first bill, please visit www.mountainview.gov/utilitybill to sign up to view your bills and water usage history online; sign up for paperless statements; and set up auto-debit payments using your bank checking or savings account, debit card, or credit card.

Agent source review: October 26, 2026 · Snapshot 6c08cfd76be2c45f

Contacts & sources

City government

Palo Alto municipal service information and referrals

Palo Alto municipal information and referral context; actual provider, route, customer and programme limits apply

Water provider and billing information — Palo Alto (Utilities Rates) (opens in a new tab)Official instructions

Find Palo Alto information and provider instructions for this topic. Check the listed location, customer and programme limits.

Service area: Palo Alto municipal information/referral context; the linked provider’s actual service and eligibility limits apply

How to get started
  1. Read the official information page and identify the department or provider for your issue.
  2. Follow the published topic, location, customer and programme conditions before using any reporting, registration or account channel.
Source & saved evidence

City of Palo Alto Utilities · City of Palo Alto Utilities customer information (opens in a new tab)

Reviewed task-specific main content under Utilities Rates; information landing only

BAWSCA water bond refunding in 2023 achieved lower debt service payments ($185K/year 2023-2034).

Agent source review: October 26, 2026 · Snapshot 96b19148239fa890

Contacts & sources

City government

Santa Clara municipal service information and referrals

Santa Clara municipal information and referral context; actual provider, route, customer and programme limits apply

Water provider and billing information — Santa Clara (opens in a new tab)Official instructions

Find Santa Clara information and provider instructions for this topic. Check the listed location, customer and programme limits.

Service area: Santa Clara municipal information/referral context; the linked provider’s actual service and eligibility limits apply

How to get started
  1. Read the official information page and identify the department or provider for your issue.
  2. Follow the published topic, location, customer and programme conditions before using any reporting, registration or account channel.
Source & saved evidence

City of Santa Clara · Santa Clara — About City Utilities municipal information (opens in a new tab)

Reviewed task-specific main content under My Utilities Account | City of Santa Clara; information landing only

If we are unable to read your water or electric meter(s), the bill for service may be estimated based upon your prior usage.

Agent source review: October 26, 2026 · Snapshot 694b3d681e661794

Contacts & sources

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