Florida · find a service

File an insurance complaint in Florida

Find the appropriate state insurance regulator and its consumer complaint instructions.

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In Florida, 1 state agency publishes 1 official link for this service.

Before you start · 3 things to check

Check which regulator oversees your actual policy or health plan. A company name alone does not establish jurisdiction.
Keep the insurer’s decision, your grievance record and supporting documents. IMR has specific eligibility and filing deadlines.
If there is an immediate serious threat to your health, contact the regulator for urgent assistance; ordinary grievance waiting rules have exceptions. County maps help you browse and do not determine plan eligibility.

1 guide with reviewed service links · Gulf

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Highlighted counties have a reviewed service guide matching this selection. An agency may serve only a city or part of a county.

Florida67 counties

County directory Reviewed service guides available

Map for browsing; agency service areas may differ.

Map source

U.S. Census boundaries via U.S. Atlas · 2017 edition, simplified for display.

Florida service directory · Statewide

Florida Department of Financial Services — Division of Consumer Services & OIR

Statewide Florida insurance consumer complaint assistance, residential property/auto claim mediation, and OIR rate/company lookup across all 67 counties.

Florida insurance consumer assistanceOfficial instructions

The Division can assist you with policies purchased in the state of Florida. If your policy was purchased in another state, you need to contact the insurance office where your policy was purchased. Click on the NAIC logo to find the issuing state’s contact information.

Source checked October 28, 2026

Florida Department of Financial Services (DFS) — Division of Consumer Services · Get Insurance Help | Consumer Services | Florida Department of Financial Services (opens in a new tab)

Submit an Insurance Concern / Request Assistance

The Division can assist you with policies purchased in the state of Florida. If your policy was purchased in another state, you need to contact the insurance office where your policy was purchased. Click on the NAIC logo to find the issuing state’s contact information.

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