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Report a utility outage in California

Report a utility outage.

In California, 2 city governments and 1 county department publish 3 official links for this service. Reviewed requirements cover availability notices (5) and documents (1). 3 counties have a page for it below.

Before you start · 2 things to check

Match the utility name on your bill before choosing a payment link. Service areas may cover only part of a county.
Payment options and any processing charges are set by the utility. CountyWiki does not collect account details or payments.

1 guide with reviewed service links · Santa Clara

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Highlighted counties have a reviewed service guide matching this selection. An agency may serve only a city or part of a county.

California58 counties

County directory Reviewed service guides available

Map for browsing; agency service areas may differ.

Map source

U.S. Census boundaries via U.S. Atlas · 2017 edition, simplified for display.

City government · Santa Clara

City of Palo Alto Utilities — customer accounts

Water Utility

Report CPAU water disruptions or power outagesOfficial instructions

Use CPAU's official reporting instructions for water leaks/service disruptions or power outages. The linked outage map and text notification instructions concern electric outages; use the water disruption number for water problems.

Service area: CPAU customers in the Palo Alto city navigation context; confirm CPAU is the provider on your account. This does not establish all-address service boundaries. Area details & sources

Electric outage map only; follow the live official page for updates

View our power outage map for real-time updates on power outages

Official information checked October 26, 2026 · Details & sources

Source checked October 26, 2026

City of Palo Alto Utilities · City of Palo Alto Utilities outage information (opens in a new tab)

Official utility topic page; exact report listing, reporting instruction or purpose-labelled contact

Reporting Outages, Leaks or Service Disruptions Power outage: (650) 496-6914 Gas leak or service disruption: (650) 329-2579 Water leak or service disruption: (650) 329-2579

Saved evidence: 511489e7e4bdd0ff · Agent source review

Full guide, contact details & sources →

Report a utility outage in California

City of Palo Alto Utilities — customer accounts

Report a utility outage by county